RETURN & REFUND POLICY

RETURN FOR REFUND AND EXCHANGES

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused with the box seal still intact, and in its original packaging. You’ll also need the receipt or proof of purchase and order number to process the return.

Please note that returns are only viable in major cities in South Africa.

To start a return, you can contact us at info@nedoribeauty.co.za

Each return will be evaluated on a case-by-case basis and accepted or denied accordingly. All products in an order made using a coupon code, discount code, products on promotion/ discount, including those for a free product, are not eligible for return/ refund. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Should a refund be requested, a refund takes up to 14 business days to be credited back to the original payment method. If you no longer have access to that payment method, then you need to contact your bank or agency for the original payment method to claim the funds after the refund is sent. Refunds are made on the full purchase price of products less the original courier fees. Please note that we do not refund shipping fees.

The provision of goods and services by NEDORI BEAURTY is subject to availability. In cases of unavailability, we will refund the client in full within 14 business days. Cancellation of orders by the client will attract a 10% administration fee. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. as detailed above. Please remember it can take some time for your bank or credit card company to process and post the refund too.

EXCHANGES

We do not exchange products. Should you wish to return the product please see the above return policy. Please note that we return damaged goods or if the wrong products were dispatched as an internal error. No other returns are permitted. Once the return has been approved and accepted by us, the quickest way to ensure you get what you want is to return the item you have, and once the return is inspected and accepted, we will credit your return, and make a separate purchase for the new item. Our customer care will provide either a credit on your NEDORI BEAUTY account to make purchases or provide you with a coupon code for purchases. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout. We do not refund the original shipping cost.

Please note that we monitor return activity for abuse and reserve the right to limit returns or exchanges. We regret that, unless a shipping error was made by www.nedoribeauty.co.za, we are unable to refund your original shipping costs, if applicable.

Examples of shipping errors include the shipment of incorrect products or the product being unusable due to damage incurred during shipping.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Our customer care will provide you with full instructions on how to handle these issues as swiftly as possible.

We aim to satisfy all our customers. How will we make it right?

We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will, at your choice, deliver the correct product to you as soon as possible (if the correct product is available).

Our products sold on the website contain active ingredients and some of these products can cause an irritation of the skin upon initial use thereof. We thus recommend using these products not more than two to three times per week initially and then gradually increasing to the desired use. Use only as directed. If You have developed a more severe reaction to any of these products supplied by Us, DISCONTINUE USE IMMEDIATELY AND CONSULT A DOCTOR OR DERMATOLOGIST, please also contact us on our Customer Care at info@nedoribeauty.co.za.

A customer care representative will endeavour to resolve any issues with adverse reactions.

We DO NOT refund based on adverse reactions to products or misuse thereof. Products are intended to be used as directed only and in most cases not advised for very sensitive skin. PLEASE READ ALL CAUTION. Please consult a doctor or dermatologist before purchasing products.

EXCEPTIONS/ NON-RETURNABLE ITEMS

Products must have been purchased directly from us. We cannot accept returns of products purchased from other sellers/stores.
Products must be returned only once the return has been accepted and approved by us. We will send return instructions accordingly.
We cannot accept returns or issue refunds on used products.
We do not accept returns, exchanges or refund based on adverse reactions and or irritation experienced.
Original shipping and handling charges are non-refundable.
Products specified as non-returnable or not for resale cannot be returned.

Gift vouchers and products in an order made using a coupon code, discount code, products on promotion or automatically discounted, including those for a free product, are strictly not eligible for return or refund.

ORDER CANCELLATIONS

Orders can only be cancelled within 24 hours of placing an order. Should your package be processed or dispatched, the order cannot be cancelled. If approved, cancellation of orders by the client will attract a 10% administration fee. A refund can take up to 14 business days to reflect and will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

DISCOUNTS AND DISCOUNT CODES

Discount codes are limited to one use per customer. Not all products are eligible for discounts. These include but are not limited to: GIFT VOUCHERS and SALE PRODUCTS.

TERMS AND CONDITIONS APPLY TO ALL PRODUCTS USING A COUPON CODE, DISCOUNT CODE, PRODUCTS ON PROMOTION OR AUTOMATICALLY DISCOUNTED, INCLUDING FREE PRODUCTS.

PLEASE NOTE WE CAN NOT REFUND, EXCHANGE, OR RETURN PRODUCTS BOUGHT VIA THIRD PARTY RETAILERS OF NEDORI BEAUTY PRODUCTS.